Shipping & Returns
We want our customers to be happy! This is why we have created our shipping process to be easy and seamless.
When an order is placed on our website, you can expect the order to process within 1-3 business days. After your order ships, most orders are received within 3-5 business days. Unfortunately, we cannot control how quickly the delivery companies deliver products as there are many different factors. These include time of purchase and distance from our warehouse. A valid tracking number will be sent to your email as soon as it is created. You can also login to your account to see your tracking information.
If you have qualified for free shipping on our website, the free shipping only applies to orders being shipped to the Contiguous United States and does not include shipments to Hawaii, Alaska, Puerto Rico and countries outside the United States.
We can ship to Hawaii, Alaska, Puerto Rico and many other countries outside of the United States, however, additional shipping charges will apply and will be calculated at check-out.
International Shipments: Sorry, we cannot ship internationally at this time.
Returns - Our 30 Day Guarantee
KarmaPets® is passionate about good dog health, and we ensure the integrity and quality of our products. That is why we are proud to stand behind every sale with a 100% customer satisfaction. Our 30 Day Guarantee:
If you’re not 100% satisfied with your purchase of any KarmaPets® product from KarmaPets.org, return it to us for a full refund* – even if the tub is empty!